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BUSINESS PHONE ETTIQUETTE
The ability to communicate effectively is a must if you are going to build a successful business, and a key element of good business communication is having proper telephone etiquette.
Here are some simple phone etiquette tips for your business:
• Have a standard prepared telephone greeting that all employees use when answering the phone. For example “Thank you for calling Jack’s Hardware this is Mike speaking how can I help you today!”
• Do your best to answer the phone within 3 rings.
• Don’t just say “Hold please!” Ask your caller permission to put them on hold and tell them why you want to put them on hold. Example: “Miss Smith may I please place you on hold while I locate the information you requested?”
Here are some simple phone etiquette tips for your business:
• Have a standard prepared telephone greeting that all employees use when answering the phone. For example “Thank you for calling Jack’s Hardware this is Mike speaking how can I help you today!”
• Do your best to answer the phone within 3 rings.
• Don’t just say “Hold please!” Ask your caller permission to put them on hold and tell them why you want to put them on hold. Example: “Miss Smith may I please place you on hold while I locate the information you requested?”
PUBLISHED: JUNE 25, 2023
• Your callers can hear your mood on the phone, so make it a habit to smile and speak with enthusiasm.
• Avoid mumbling, eating, and drinking while on the phone this will help to ensure that your caller can hear you clearly.
• Make sure that you are prepared when calling on a client or customer. Know how to pronounce the name of the person you are looking for and clearly state why you are calling.
• Make sure that your voicemail greeting is clear asking customers for their name, their contact number, and the reason for their call.
• Always return phone calls as quickly as possible.
• Avoid mumbling, eating, and drinking while on the phone this will help to ensure that your caller can hear you clearly.
• Make sure that you are prepared when calling on a client or customer. Know how to pronounce the name of the person you are looking for and clearly state why you are calling.
• Make sure that your voicemail greeting is clear asking customers for their name, their contact number, and the reason for their call.
• Always return phone calls as quickly as possible.
Keep the time you have your customer on hold to a minimum, usually no more than 2 min.
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• Keep the time you have your customer on hold to a minimum, usually no more than 2 min. If you need to have your customer hold longer, come back to the phone and first “thank” them for holding and ask them if they will allow you two more minutes to continue to assist them.
• When speaking with your customer try to avoid saying “sir” or “ma’am” make it a point to use your callers name throughout the call.
• Eliminate “dead air” which is that awkward silence. Instead use this time to build rapport with your customer with small talk or ask them questions.
• When speaking with your customer try to avoid saying “sir” or “ma’am” make it a point to use your callers name throughout the call.
• Eliminate “dead air” which is that awkward silence. Instead use this time to build rapport with your customer with small talk or ask them questions.
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